Resident Scrutiny

Whether you have established scrutiny arrangements or are just getting started we offer a variety of services to support effective scrutiny. These include:

  • Development of scrutiny structures
  • Recruitment and Succession
  • Embedding scrutiny within an organisation
  • Provision of an independent mentor service for tenants
  • Bespoke training to equip residents with effective scrutiny skills

Find out what we can offer you, read our scrutiny brochure

Here’s what our clients say about us

“Thanks to Eileen’s excellent training course both the Scrutiny Panel and the staff at South Tyneside Homes are ready and equipped with the skills and enthusiasm needed to implement a robust scrutiny programme.  The tenants loved Eileen’s down to earth and fun way of delivering the course content and we as staff had every opportunity to ask questions and pick her brain about best practice.”

Nicola Stephenson, South Tyneside Homes

“Arcon have used Jayne from Engage Associates as the independent mentor and trainer for our tenant scrutiny committee since we set it up three years ago. We have completed three scrutiny exercises, all producing recommendations that have helped to improve our performance, and provide a better service to our customers. Our tenants who have got involved have learnt new skills and have really enjoyed the work. The scrutiny process is now embedded at Arcon as part of our overall governance of the association, and drive towards improving the service we offer to our customers.”
David Lovelady
Housing Director, Arcon Housing